In the new version, we have removed the crypto assets that are not supported on CEX.IO at the moment (NMC, DOGE). Additionally, we have specified the terms mentioned below:
Storage fee may be charged when the account is considered abandoned after 6 months of inactivity since last account sign in or deposit. Now, it looks as follows:
|USD, EUR, GBP||2 per day|
|RUB||100 per day|
|BTC||0.003 per day|
|BCH||0.003 per day|
|ZEC||0.003 per day|
|DASH||0,003 per day|
|BTG||0,003 per day|
|ETH||0,06 per day|
|LTC||0,4 per day|
|XRP||1 per day|
|XLM||1 per day|
|GHS||0 per day|
Please also note that already deducted from user’s account storage fee cannot be refunded.
Depositing and Withdrawing on CEX.IO
When making deposits or withdrawals on CEX.IO, we ask you to take notice of the following aspects:
Minimum deposit amount
From this moment, the users can deposit the minimum of 0.001 ETH. For other cryptocurrencies, including BTC, ZEC, BCH, BTG, and DASH, the minimum amount of deposit is 0.0001. Please consider that if you send less than indicated, the coins will not be credited to your balance.
Deposits and Withdrawals
Another important update was made concerning fiat and cryptocurrency transactions. Here, we would like to mention that when sending wire transfers, we do not use our corporate bank account but rather the services of financial institutions. They may initiate procedures to check and verify transfers so that processing takes longer. Speaking about crypto transactions, the networks may be overloaded, which also causes delays.
Unfortunately, while the delays arise due to external reasons, there may be no tools for us to impact the speed of transactions, so we should not take responsibility for the delays. Still, we are always looking for more convenient and faster ways to deliver your payments. As soon as we find them and ensure the high quality of service, we will be happy to present them to you.
Correctness of Information
We are always asking you to make sure you are using correct destination tags and reference numbers as they are important for successful transaction processing. Please remember that indicating wrong data (for XRP, XLM, or bank transfers) may lead to the loss of funds or delays in transaction processing. So we highly recommend you to be attentive when inserting them in respective fields.
Using margin trading, please pay attention that the system may close open positions at any time. If it is necessary, we will inform you 2 weeks before the system closes it. This is a precaution as the market is highly volatile. Still, if you would want to keep the position open, you should add the amount of money given by CEX.IO to your account. Otherwise, the system will close it automatically.
Please, also take into consideration that the system may close the position before the price hits stop loss. It happens if it is impossible to reserve the necessary volume at the indicated price in the order book so the position will be closed at the lowest rate possible.
We are always grateful for your understanding and loyalty.