Today we would like to share with you the reviewed Terms of Use on CEX.IO. According to them, using CEX.IO services from now on means you agree with the introduced updates.

In the new version, we have removed the crypto assets that are not supported on CEX.IO at the moment (NMC, DOGE). Additionally, we have specified the terms mentioned below:

Storage Conditions

Storage fee may be charged when the account is considered abandoned after 6 months of inactivity since last account sign in or deposit. Now, it looks as follows:

USD, EUR, GBP 2 per day
RUB 100 per day
BTC 0.003 per day
BCH 0.003 per day
ZEC 0.003 per day
DASH 0,003 per day
BTG 0,003 per day
ETH 0,06 per day
LTC 0,4 per day
XRP 1 per day
XLM 1 per day
GHS 0 per day

Please also note that already deducted from user’s account storage fee cannot be refunded.

Depositing and Withdrawing on CEX.IO

When making deposits or withdrawals on CEX.IO, we ask you to take notice of the following aspects:

Minimum deposit amount

From this moment, the users can deposit the minimum of 0.001 ETH. For other cryptocurrencies, including BTC, ZEC, BCH, BTG, and DASH,  the minimum amount of deposit is 0.0001. Please consider that if you send less than indicated, the coins will not be credited to your balance.

Deposits and Withdrawals

Another important update was made concerning fiat and cryptocurrency transactions. Here, we would like to mention that when sending wire transfers, we do not use our corporate bank account but rather the services of financial institutions. They may initiate procedures to check and verify transfers so that processing takes longer. Speaking about crypto transactions, the networks may be overloaded, which also causes delays.

Unfortunately, while the delays arise due to external reasons, there may be no tools for us to impact the speed of transactions, so we should not take responsibility for the delays. Still, we are always looking for more convenient and faster ways to deliver your payments. As soon as we find them and ensure the high quality of service, we will be happy to present them to you.

Correctness of Information

We are always asking you to make sure you are using correct destination tags and reference numbers as they are important for successful transaction processing. Please remember that indicating wrong data (for XRP, XLM, or bank transfers) may lead to the loss of funds or delays in transaction processing. So we highly recommend you to be attentive when inserting them in respective fields.

Identity Verification

CEX.IO always seeks to act in compliance with high security standards, which has helped us to receive the reputation of a trusted exchange. To support this status, we choose to stick to strict AML and KYC policies. In accordance with the updated Terms of Use, identity verification is now obligatory for all customers to conduct any actions on the platform. Refusing to send the necessary documents may lead to the termination of service delivery.

Margin Trading

Using margin trading, please pay attention that the system may close open positions at any time. If it is necessary, we will inform you 2 weeks before the system closes it. This is a precaution as the market is highly volatile. Still, if you would want to keep the position open, you should add the amount of money given by CEX.IO to your account. Otherwise, the system will close it automatically.

Please, also take into consideration that the system may close the position before the price hits stop loss. It happens if it is impossible to reserve the necessary volume at the indicated price in the order book so the position will be closed at the lowest rate possible.

We are striving for full transparency in our relations with the customers and highly appreciate trust and loyalty we have gained since the launch in 2013. The aforementioned changes to our Terms of Use were necessary to clarify critical points on how our platform works.  

We are always grateful for your understanding and loyalty.