Complaints Management on CEX.IO

Complaints Management on CEX.IO

As one of the leading cryptocurrency exchanges, CEX.IO is determined to deliver top-notch service to its users. To achieve this aim, we’re launching a new complaints management initiative. Our managers will handle your complaints and do their best to ensure that the...
Relaunched Wire Transfers Featured with Deposit Bonus

Relaunched Wire Transfers Featured with Deposit Bonus

Over the last 7 months, we were working on re-enabling a bank transfer payment option for our users. After thoroughly testing the service to guarantee the best experience, we’re ready to re-introduce this payment option and will reward users depositing fiat by bank...
Making Informed Decisions With Charts in the CEX.IO Mobile App

Making Informed Decisions With Charts in the CEX.IO Mobile App

You should always analyze the market before you decide to trade cryptocurrency or any other currency. By analyzing an order book, you can identify what may be the best moment to purchase. This can be complicated, though. So it may be way easier to track market trends...
New Opportunities for Users from Arkansas

New Opportunities for Users from Arkansas

While expanding the activities of CEX.IO, we’ve been doing our best to ensure that all our users get the same experience with the platform. As of July 19, users from Arkansas are now allowed to get verified on CEX.IO. After they do this, they’ll be able to use more...
ETH Deposits via Smart Contract Now Supported on CEX.IO

ETH Deposits via Smart Contract Now Supported on CEX.IO

Recently, we changed Ethereum deposit addresses on CEX.IO. This was part of a broader change in Ethereum processing. Now, we’re happy to introduce support for ETH deposits sent through smart contracts. Smart contract support Many exchanges and wallets still don’t...
New ETH Addresses to Be Used

New ETH Addresses to Be Used

We at CEX.IO are determined to improve your experience with our platform as much as possible. We would like to let you know that we have transferred our ETH processing to another system. This is necessary to ensure that all our crypto transactions are processed in the...
The Upcoming Phone Number Confirmation

The Upcoming Phone Number Confirmation

At the end of March, we launched a procedure to validate users’ email addresses and phone numbers. Our active users have already successfully confirmed their email addresses. Now they can enjoy a more streamlined notification process. To finish our comprehensive user...
Payment Details for USD Wire Deposits Changed

Payment Details for USD Wire Deposits Changed

UPD. June 25, 2018. Additional payment details were added for USD bank deposits. Now, you can choose between the two options for USD bank transfers to CEX.IO. With the second option, you will be able to send us a proof of transfer to speed up your deposit. UPD. June...
Zcash Processing on CEX.IO and the Fork

Zcash Processing on CEX.IO and the Fork

UPD. June 26 Zcash network was successfully updated and continues working as usual. So we are happy to share that Zcash processing has been restarted on CEX.IO. We have thoroughly tested the transactions and ensured they are running smoothly. You can already deposit...
Deposit and Withdrawal Options on CEX.IO: Bank Transfer

Deposit and Withdrawal Options on CEX.IO: Bank Transfer

Among the numerous online cryptocurrency exchanges, CEX.IO offers the most user-friendly and convenient way to purchase crypto. The biggest advantage of CEX.IO is the variety of payment options available. Our users can easily choose whether to deposit or withdraw with...
New Payment Details for SWIFT Euro Deposits

New Payment Details for SWIFT Euro Deposits

UPD. June 4, 2018. Please note that payment details for EUR Swift have been changed again on May 31, 2018. When depositing Euro to CEX.IO via SWIFT Payment (Global) option, please make sure you are using the updated payment details to prevent delays in payment...
GDPR Compliance: Terms of Use and Privacy Policy Updates

GDPR Compliance: Terms of Use and Privacy Policy Updates

The whole business community is awaiting the General Data Protection Regulation to come into force on May 25, 2018. Before this event, which will have a large impact on European users and businesses, we would like to let you know that we also intend to stay compliant...