When starting CEX.IO back in 2013, we decided to be a self-regulated cryptocurrency exchange and establish a set of rules to follow. Since then, we’ve done everything possible to ensure our services achieve the high standards of traditional financial companies.

Our focus has been on transparency, security, and compliance with relevant regulations. To achieve this, we’ve strictly followed KYC guidelines and have developed effective compliance procedures that help us keep up with established standards.

Verification helps us provide you with high-level and reliable service. As we would like to take our business to an even higher level — in line with traditional financial institutionswe have to make verification obligatory.

Mandatory verification on CEX.IO

Once you get verified status on CEX.IO, you can continue using the service as before. So we highly encourage you to prove your identity shortly if you haven’t already done so.

The improved verification flow is already available in the CEX.IO mobile app for iOS and Android. With the app, you can complete the whole verification procedure using your phone at any time and in any place. Verification in the mobile app is straightforward and convenient, so youll even save some time. Here’s a guide to completing verification using the mobile app.

If your account is still unverified after verification becomes obligatory, we’ll remind you to verify your identity when you log in to your CEX.IO account. You’ll see a pop-up offering you to pass verification or withdraw funds from your account. You’ll be able to skip the procedure only twice. After 2 skips, you’ll have to choose between passing verification and withdrawing funds. Passing verification will allow you to continue using CEX.IO.

Data security matters

To ensure confidentiality, integrity, and availability of your data, weve implemented the necessary technical and organizational measures. We test, assess, and evaluate our products regularly to make sure we adhere to the highest security standards. All personal information we store is subject to advanced encryption for enhanced security. Moreover, CEX.IO is fully PCI DSS compliant. You can check our Certificate of Compliance here.

We highly encourage all non-verified users to pass verification on CEX.IO to continue using the service. Only verified users will be able to continue enjoying all the benefits offered by the platform.

As always, we’re grateful for your loyalty and understanding.