On Monday, March 19, 2018, servers of CEX.IO will be on the planned maintenance. As a result, some of the functionality on CEX.IO platform will be temporarily unavailable. We expect all the processes to take up to 6 hours.

Services to Be Affected

During the maintenance, most of the activities on CEX.IO will be possible as always. However, we would like to draw your attention to three services that will be suspended temporarily.

Maintenance will touch:

  • Ethereum deposits and withdrawals;
  • Stellar deposits and withdrawals;
  • affiliate program Statistics.

It means that during that time deposits and withdrawals of Stellar and Ethereum won’t work, and you may experience mistakes when trying to make them. Important to note is that addresses for depositing will stay the same. Please also pay attention that selling and buying the mentioned cryptocurrencies will go unaffected, and users can trade them as usually. At the same time, the customers will be unable to view the statistics on their affiliate activities.

We highly encourage our customers NOT to initiate XLM and ETH deposits and withdrawals during maintenance. Still, if a user makes a deposit, funds will be credited to the balance after the system is on track again.

Maintenance Duration

The maintenance is planned to start at 1:30 PM UTC, and we expect it to take up to hours. As soon as it is over, all the functionality of the website will be renewed, and the users will be able to use it for their benefit. We will update you when everything starts working properly. In case the maintenance takes longer, we will inform you via our official channels on FacebookTwitterStatus page, and Help Centre.

We would like to apologize for the possible inconvenience caused by the temporary unavailability of the mentioned services. We highly encourage you not to use them during the maintenance as far as it will lead to the issues with the flow of ETH and XLM payments as well as the reflection of affiliate statistics.