According to CEX.IO Terms of Use, each user is allowed to have no more than one account on the platform. Please note that the mentioned rule does not concern corporate accounts.
What Should I Do if I Have Several Accounts?
If you have multiple CEX.IO accounts, this info helps you either withdraw funds or combine them into one account:
- Choose an account to keep
We recommend that you pick up already verified account. This is because you will not be able to pass verification with the same documents for another account. If none of your accounts has been verified, we highly recommend you to verify your identity within the shortest time for the best experience with CEX.IO.
- Check whether you have additional email addresses
Once you confirm the email for your main account, you can’t use that email address on other accounts. Remember to have other emails ready to associate with your other accounts. You’ll need them to withdraw funds and merge accounts into your main one. - Decide what should happen with the funds on your other accounts
You can withdraw the funds from your balance using available fiat instruments in your area (payment card, bank account, e-wallet). Alternatively, you can convert fiat funds in crypto and then withdraw it. - Move the available funds to one chosen account
To consolidate your balances, you should send the money to your main account and withdraw them from your others accounts. You can withdraw funds to the available fiat methods or to a crypto wallet outside CEX.IO and then deposit them to your main chosen account.Please study our Limits and Commissions page to make a thoughtful decision.
FAQ
- What if I have less funds that the required withdrawal/trading minimum?
If the amount of funds on your balance is smaller than the minimum amounts to trade or withdraw, consider their value and whether it is worth withdrawing. If you decide to do so, you can deposit additional funds to meet the minimal limits. Please note that CEX.IO employees are not able to send your funds between different accounts.
- I lost access to one of my account where I still have funds. How to proceed?
In case of lost access to your account credentials, email address, or device with 2FA codes you’ll need to create a request to our Support Team using the live chat button at the bottom right of the website.
– How to change my email address
– How to restore access to your account if you lost your authentication device
- Can I just do nothing and keep several accounts?
If you leave your extra accounts without attention, they will be considered abandoned under currently effective Terms of Use, and a storage fee will be charged until the account balance reaches 0.