GBP and USD Bank Transfer Processing on CEX.IO

, January 24, 2018

Regretfully, in the recent days, the users of CEX.IO have faced the significant delays in USD and GBP bank withdrawals processing.

The reason for this situation is the increased load on our payment partner:

  • they face a long queue of requests that need to be processed;
  • they need some time to deal with all the transactions.

The Forced Rejection of Withdrawal Requests

We at CEX.IO are committed to maintaining the trust of our users. We recognize that the delays in withdrawal processing are unacceptable. Hence, all the pending bank withdrawals in GBP and USD were rejected to prevent our users’ funds from getting stuck within the banking system.

USD and GBP Withdrawals Temporary Suspended

Moreover, we would like to inform you that USD and GBP wire withdrawals are temporarily suspended on CEX.IO. We will monitor the situation with the load of our payment partner and notify you after we receive any updates.

As soon as we ensure that we can provide you with the stable service, we will enable wire withdrawal option for the mentioned currencies.

How to Withdraw My Funds?

To withdraw your USD and GBP funds from CEX.IO, you are welcome to use the following withdrawal methods:

  • Payment card;
  • Bank withdrawal in EUR (both SEPA and Bank Transfers in EUR work properly);
  • Crypto withdrawal.

Euro Withdrawal Limits Increase

Besides, for your convenience, we have decided to increase the withdrawal limits for Euro withdrawals. They are planned for the Bank transfer as well as SEPA options. Soon, the Verified, Verified Plus and Corporate customers will be able to enjoy the benefits of larger EUR transactions to their bank accounts. The updated limits will take effect within 2-3 days.

On behalf of CEX.IO Team, we would like to apologize for the inconveniences, as we understand and indeed share your concern on this matter.

We are already considering 3 USD and GBP wire withdrawal solutions for our customers and doing everything possible to implement the improvements as soon as possible. With the new methods, our clients will be able to continue using our services to the full extent.

Please Be Cautious

We would also like to warn you about the suggestions to solve your payment or verification issues for money. Note that numerous scammers are offering their assistance in resolving the issue with a particular exchange for a payment, donation, or any other remuneration. Please be attentive and avoid falling into it and giving your funds to the third parties.

CEX.IO has currently faced an unprecedented growth when all the transactions doubled over one month and tripled over the second one. It is important to note that this expansion happens even despite the paused registrations.

In this situation, we have already increased our support, compliance, and finance teams twice, but some time is still necessary for integration and training. Shortly, we plan to scale the departments further to ensure that our users get the service of the quality they deserve.



Announcement regarding upcoming Bitcoin Cash Hard Fork

The Bitcoin Cash (BCH) network is to have a hard fork on November 15. We expect the hard fork that may result in the current BCH network split and the creation of an additional token. If that happens, CEX.IO will support it and credit a new coin to customers’ balance at a 1:1 ratio.

Nov 09, 2020 | 6 min read

CEX.IO’s Position on the Possible SegWit2x Aims at the Customers’ Benefits

Over the past period, there were a lot of news and rumors around the potential Bitcoin SegWit2x. Thus, we decided to update our customers and partners about the vision and future actions. Concerning the upcoming shift, we want to stress that we welcome any developments that help our industry

Oct 17, 2017 | 2 min read

CEX.IO Partners with P2P Validator to Provide Cosmos and Tezos Staking

To ensure efficient staking of XTZ and ATOM for our customers, we partner with P2P Validator. This partnership will allow us to bring secure non-custodial liquid staking for different cryptocurrencies to customers.

Apr 22, 2020 | 6 min read